Sales Team Leader

The role:

As a Sales Team Leader, your role will be to maximise the performance of your team of Travel Consultants, driving them to hit individual and team sales targets following our ITG Sales as Service approach. You’ll coach, inspire, guide, and motivate your team to get the most out of every individual, supporting them to hone their sales skills, deepen their destination knowledge, and excel at customer service.

Key responsibilities:

• Accountable for the performance of your team of Travel Consultants (up to 7), maximising their potential to convert enquiries to bookings at a high rate while providing world-class customer service.
• Maximising all opportunities, ensuring each new client enquiry is given the best chance to convert, and handling any complaints effectively.
• Building a supportive team culture for all individuals, whether office-based, hybrid, or fully remote, motivating and inspiring them to reach their potential while encouraging personal responsibility and ownership.
• Delivering training sessions and ensuring learning is effectively embedded.
• Actively looking for opportunities for improvement from all team members, using data to analyse performance.

What we are looking for from you:

You are positive, mature and self-motivated, passionate about sales and delivering exemplary customer service. You will be someone who works hard to motivate others, and takes an immense amount of pride in leading a harmonious and flourishing high performing team. You recognize that no two people are the same, and will therefore understand how to flex your leadership style and management approach to inspire and motivate on both an individual and team level. Naturally perceptive and a skilled communicator, your high level of emotional intelligence means you know which questions to ask, and when to ask them, to get to grips with potential issues and problems, responding calmly and professionally to get the best out of your team. You are committed to ITG values and supportive of Board initiatives.

• Extensive sales experience, ideally in travel
• Excellent complaint resolution skills, aligning with ITG “Sales as Service” ethos
• Strong coaching skills; ability to guide and coach others to fulfil their potential
• Strong interpersonal skills, able to establish rapport and build relationships quickly and effectively
• First-rate communicator, able to adapt style and approach to suit different audiences/contexts
• Proven leadership ability, whether gained in a personal or professional capacity
• Exceptional teamwork skills, and an understanding of successful team dynamics
• First-hand knowledge of our destinations – Japan, South Korea, Vietnam, Cambodia, Laos, Thailand, Malaysia & Borneo is beneficial but not required

We recognize that job adverts are often a wish list, and no candidate can have equal experience in every required/desired skills, however if you think you would be a good fit for Inside Travel Group and this role, we would welcome an application from you!

What you get in return:

•  Annual bonus based on individual team and branch sales performance OTE $12000

• Superannuation 11.5% p.a. (12% from July 1)
• 25 days annual leave, rising by one day each year to a maximum of 28 days.
• Statutory holidays plus a day off on your birthday and wellbeing half day
• Enhanced parental leave
• Employee Assistance Program • Regular staff socials • Discounted travel for staff, family and friends • Discounts via Perkbox • Designated learning and development time
  

Application Closing Date:  16th May 2025

Intended Start Date: 1st July 2025