Sales Team Leader

The role:

As a Sales Team Leader, you will maximize the performance of your team of up to 7 Travel Consultants, driving them to hit individual and team sales targets following our “ITG Sales as Service” approach.

We are looking for Team Leaders who are passionate about sales and the delivery of exemplary customer service, able to demonstrate experience of leadership skills within the travel industry. First-hand knowledge of our destinations is beneficial but not essential.

What You Will be Doing:

• Ensure prompt and high-quality responses to inquiries by efficiently distributing leads, monitoring workloads, and performance.
• Maintain adequate team capacity by tracking absences and coordinating with sales management.
• Establish and enforce sales policies and procedures across the team.
• Conduct comprehensive skill and knowledge training to promote best practices among the team.
• Offer frontline support and assist in resolving customer complaints or minor escalations.
• Collaborate regularly with Sales Management for continuous function improvement. Develop enticing sales incentives and communicate achievements to motivate the team.
• Provide monthly reports on team sales performance and progress to Branch Sales Manager.

What We Are Looking for From You:

You’ll coach, inspire, guide and motivate your team to get the most out of every individual, supporting them to hone their sales skills, deepen their destination knowledge and excel at customer service. You’ll work in close partnership with the other Sales Team Leaders within the branch under the leadership of the Branch Sales Manager.

We recognize that job adverts are often a wish list, and no candidate can have equal experience in every required/desired skills, however if you think you would be a good fit for Inside Travel Group and this role, we would welcome an application from you!

What You Get in Return:

• 20 days annual leave, rising per year of service up to 23 days per year, plus 13 paid public holidays
• OTE based on branch sales performance
• Day off on your birthday
• Volunteering leave
• Employee Assistance Program
• Designated learning and development time
• Employer retirement contributions

About us:

Inside Travel Group Ltd is a pioneering travel company with a passion for crafting extraordinary experiences in Japan. With offices in the UK, USA, Australia, and Japan, we have been connecting travelers to the heart and soul of Japan with our customised tours and unique travel experiences. Winning numerous awards for our innovative packages and services, we have built a reputation for excellence and sustainability in travel. Becoming B Corp certified in 2023 has further solidified our commitment to not just creating unforgettable holidays, but also to making a positive impact on the world.

Candidates must be located in one of the following states to be considered eligible for employment: AZ, CA, CO, FL, GA, IN, MA, ME, MN, NC, NV, OR, TX, PA.

Inside Travel Group participates in the E-Verify Program for all US based applicants.