Global Group Tour Programme Manager

The role:

As Global Group Tour Programme Manager, you will lead the strategy, development and performance of our small group tours across Japan, South Korea and future destinations. You’ll own the commercial success of the programme – shaping itineraries, pricing, and departure strategies to drive growth, customer satisfaction, and repeat business.

Working cross-functionally with Sales, Marketing, Operations and external partners, you’ll act as the internal voice of our group tours, ensuring they are distinctive, scalable and aligned with our cultural adventure ethos.

This is a highly visible role with real influence – an opportunity to combine commercial thinking, creativity, and deep destination knowledge to deliver exceptional travel experiences.

Key responsibilities:

• Own and deliver the Group Tours strategy, including pricing, scheduling and growth planning

• Develop and refine itineraries across Japan and other destinations, ensuring strong customer appeal and commercial performance

• Lead cross-functional collaboration with Sales, Marketing, and Operations to drive bookings and optimise performance

• Monitor key performance metrics (sales, occupancy, margins) and take action to improve results

• Conduct competitor analysis and market research to inform strategic decisions

• Oversee annual planning and budgeting for the Group Tours programme

• Drive continuous improvement using customer, sales and tour leader feedback

• Support and enable Sales teams through training, resources and performance insights

• Maintain high standards of product quality, health & safety, and supplier selection

• Manage key external partnerships, including high-value commercial relationships

What we are looking for from you:

• Proven experience in group tour operations and itinerary development

• Strong knowledge of Japan as a travel destination

• Commercially minded, with the ability to analyse data and translate insight into action

• Confident communicator, able to build strong relationships across teams and with external partners

• Highly organised, able to manage a complex workload and prioritise effectively

• Experience working in travel sales, product or operations environments

• Comfortable working with data, pricing and margins

• It would also be beneficial to have:

• Japanese and/or Korean language skills

• Advanced Excel or data analysis capability

• Experience working with suppliers or in business development

• Familiarity with international travel markets

You don’t need to meet every requirement. If you’re motivated, passionate, and think you’d be a great fit, we would love to hear from you. As an equal opportunities' employer, we're committed to making our recruitment process inclusive, accessible, and welcoming for everyone. If you require any adjustments or accommodations to support you during the recruitment process, please let us know.

What you get in return:

• 23 days annual leave

• Day off on your birthday

• Volunteering leave

• Employee Assistance Program

• Designated learning and development time

• Annual discretionary performance bonus

• Japanese Health insurance, employee pension scheme, employment insurance and labour accident compensation insurance

• Annual Health Check

• Regular staff socials

• Opportunity for hybrid/remote working

Why work with us:

At Inside Travel Group, we value Knowledge, Friendliness, Passion, Determination, Quality, and Integrity. We believe in creating a workplace where everyone feels welcome, supported, and inspired to do their best work. We celebrate the different cultures, perspectives, lifestyles, and experiences that shape our team, and we welcome applications from people of all backgrounds and communities.

We will be reviewing and interviewing candidates on a rolling basis, so we encourage you to submit your application as soon as possible. Due to the high volume of applications, we may close the application process before the stated deadline if we receive enough qualified candidates OR We receive a high number of applications, so please do submit your application as soon as possible. We may close applications before the date mentioned above if we receive enough suitable applicants.

How to apply:

We will be reviewing and interviewing candidates on a rolling basis, so we encourage you to submit your application as soon as possible. Due to the high volume of applications, we may close the application process before the stated deadline if we receive enough qualified candidates. Please note that all applicants must have the legal right to work in Japan.

Closing Date: 2nd June, 2026