Travel Operations Assistant

The role:

As a member of the Booking Delivery Team, you'll play a vital role in ensuring seamless service delivery for our clients. As a TOA (Travel Operations Assistant), you'll handle various reservation queues, securing services for our bookings, including issuing transport tickets, printing vouchers, and confirming basic requests with suppliers. Additionally, you'll provide crucial administrative support to our sales team to showcase our brand and service excellence. Your systematic yet client-focused approach will be key in ensuring timely delivery and optimum success in this role.

Key responsibilities:

• Confirm basic travel arrangements (e.g., accommodation, restaurants, activities, excursions, guides, transportation, Insiders etc) using phone, e-mail, e-Fax, and online reservation systems
• Check that booking details needed to generate client documents are correctly entered into our booking system
• Print generic travel documents such as destination guides, dossiers and maps
• Print specific tickets such as Japan Rail Passes, IC-Cards, flight e-tickets, train tickets and service vouchers
• Pack and send final trip documents to clients
• Process brochure requests (UK/US/AU)
• Process customer feedback (UK/US/AU)
• Other duties assigned by your line manager for the overall benefit of the organization

What we are looking for from you:

• Administrative experience gained in an order processing/order fulfilment capacity
• Task orientated, with a systematic and methodical approach to work
• Eye for detail, able to balance productivity and accuracy, to maintain quality
• High quality communication/interpersonal skills in emails, in-person and on the phone
• Proficient in MS Office (Excel, Word, Power Point, Outlook, Teams and SharePoint)
• Advanced level of English, both written and spoken (UK, US & AUS)

We recognize that job adverts are often a wish list, and no candidate can have equal experience in every required/desired skills, however if you think you would be a good fit for Inside Travel Group and this role, we would welcome an application from you!

What you get in return:

• 20 days annual leave
• Day off on your birthday
• Paid volunteering leave
• Employee Assistance Program
• Designated learning and development time
• Annual discretionary performance (individual and company related)
• An highly engaged office culture and the chance to work for purpose (above profit) driven B Corp travel company