Insider (Day Guide in Kanto)

Fully remote - based in the Kanto region (Tokyo, Yokohama preferred).

The role:

As an Insider (Day Guide), you will focus on guiding clients around targeted areas, displaying exceptional, tailored customer service. You will be executing our Insider Day/Insider Evening products, preparing for and conducting unforgettable experiences for our clients on the ground. This is an exceptionally fast-paced and varied role, with no two days the same; an outstanding ability to be flexible and think on your feet is paramount.

Strong Japanese ability and understanding of cultural nuances are a must to ensure that you can work closely with our suppliers and be the mediator between them and the clients.

You’ll have the opportunity to share your unique insight daily, engaging clients in informative discussions around Japanese history, culture, heritage and traditions, as well as sharing your experiences of modern day living in Japan.

Key responsibilities:

• Leading ‘Insider Days’ (full-day, half-day and evening tours for clients on tailor-made holidays) with an exceptional level of customer service
• Guide clients on our Insider Products in the Kanto region (Tokyo, Hakone, Nikko, Kamakura, and the wider Kanto areas)
• Once you gain confidence and demonstrate skills in your role, there could be opportunities to work with VIP clients and on privately escorted holidays
• Looking after clients’ health and safety through regular briefings and in practice on the ground and dealing with hazards and incidents in the appropriate manner
• Looking after clients’ dietary requirements
• Building and maintaining positive relationships with suppliers and partners
• Thorough preparation for tours
• Cultural talks, explanations, sharing of insights and experiences proactively with clients in creative and fun ways

What we are looking for from you:

• Naturally charismatic and engaging: a true people person, you enjoy widening your network and broadening your horizons, sharing knowledge and insights to take an active interest in the views of others.
• Highly presentable: you’re friendly and approachable whatever the weather, keeping a calm head under pressure to conduct yourself with the utmost professionalism at all times.
• Comfortable with responsibility: you accept that sometimes, difficult decisions in challenging environments will need to be made, and you're comfortable with owning these actions.
• Exceptionally well organised with a meticulous approach to details: research is a forte, and you set the bar high when it comes to having all the facts to hand.
• Proactive approach to wellbeing and resilience: you’ll understand when to put yourself first and will be resourceful about reaching out when required.

We recognize that job adverts are often a wish list, and no candidate can have equal experience in every required/desired skills, however if you think you would be a good fit for Inside Travel Group and this role, we would welcome an application from you!

What you get in return:

• Flexible holidays during off-peak season
• Volunteering leave
• Employee Assistance Program
• Designated learning and development time
• Japanese Health Insurance, Employee’ Pension Scheme, Employment Insurance, and Labour Accident Compensation.
• Annual Health Check
• Annual discretionary performance bonus
• Subsistence allowance during non-tour work