Global Field Operations Manager

The role:

· The Global Field Operations Manager is accountable for ensuring our people on the ground meet the highest standards. This job is all about delivering excellent, memorable experiences for our clients.

· To deliver great people on the ground for our travelling clients, you will need to effectively manage, support and lead our salaried team as well as a network of freelance guides in Japan and beyond.

Key responsibilities:

· Act as the leader and global representative of the Field Operations function

· Provide management, coaching, training, and support for our global team and partners

· Report regularly on key metrics and provide data on the performance of Field Operations

· Collaborate cross-functionally to provide the capacity and product to drive growth

· Oversee training and quality control to ensure our guides are the best in the business

· Plan and develop annual plans and strategy to deliver the wider business goals

· Coordinate capacity planning and deliver with recruitment as required

· Create business plans and execute based on identified business opportunities

· Communicate across the business about the Field Operations function

· Conduct regular pricing and competitor analysis

· Use data to drive performance

What we are looking for from you:

· Experience managing teams which are geographically dispersed.

· Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of an organization.

· Excellent IT skills, particularly knowledge of MS Office Suite.

· Strong understanding of the tourism industry within Asia.

· Experience leading tours or guiding

· Demonstrated experience in coaching, training, and developing management staff, including performance management

· Proven experience devising and implementing new strategies, processes, resources, materials, and training.

· Highly developed communication skills to understand and resolve complex issues through positive outcomes.

What you get in return:

• Japanese Health Insurance, Employee’ Pension Scheme, Employment Insurance, and Labour Accident Compensation

• 23 days annual leave

• Day off on your birthday

• Volunteering leave

• Hybrid working or full remote working

• Annual Health Check

• Extensive travel throughout Asia

• Subsistence allowance during tours and other travel for work

• Annual discretionary company performance bonus

• Designated learning and development time

• Structured career progression

• Discounted travel for staff, family, and friends

• Employee Assistance Program

• Work for a certified B Corp