Sales Administrator

The role:

As a Sales Administrator, you’ll provide administrative support throughout the booking process, primarily assisting your local sales branch and Travel Consultants, while also handling tasks for the wider branch or global team. Flexibility and attention to detail are key.

Your responsibilities include monitoring booking queues for missing information, contacting clients or trade partners via email, updating records accurately, and keeping Travel Consultants informed. You’ll also manage due balance reminders, sending payment instructions to clients and updating the relevant Consultant.

What You Will be Doing

• Email clients and trade partners to request missing passenger information

• Input booking form information into our booking system

• Email clients and trade partners to chase balance payments

• Send weekly list of outstanding tasks due to Travel Consultants

• Respond to inquiries from new clients using template emails

• Assist with any additional administrative tasks as requested by your line manager or Branch Sales Manager

What We Are Looking for From You:

• Ability to manage a varied workload independently, prioritising appropriately and approaching others for support when needed  

• Strong organisational skills and a respect for process within the function   

• Basic IT skills and experience of using core MS Office applications (Word, Excel) 

• Good numeracy and literacy skills are required in this role. You’ll be inputting prices provided by our suppliers and whilst you won’t need to do calculations for yourself, you will need to enter the data correctly.  

• An ability to get things right.

• Experience using database systems and being responsible for data entry will be beneficial. 

• You will need to be able to identify missing information and take the necessary steps to find that information and update the relevant systems/documents.

• Customer centric mindset committed to the principle of delivering exceptional customer service.

What You Get in Return:

• 20 days annual leave plus 13 paid public holidays

• Day off on your birthday

• Volunteering leave

• Employee Assistance Program

• Designated learning and development time

• Employer retirement contributions

About us:

Inside Travel Group Ltd is a pioneering travel company with a passion for crafting extraordinary experiences in Japan. With offices in the UK, USA, Australia, and Japan, we have been connecting travelers to the heart and soul of Japan with our customised tours and unique travel experiences. Winning numerous awards for our innovative packages and services, we have built a reputation for excellence and sustainability in travel. Becoming B Corp certified in 2023 has further solidified our commitment to not just creating unforgettable holidays, but also to making a positive impact on the world.

Candidates must be located in one of the following states to be considered eligible for employment: AZ, CA, CO, FL, GA, IN, ME, MN, NC, NV, OR, PA.

Note: This is currently a Temporary role. There is a chance for this role to become permanent at the end of this term.

Inside Travel Group participates in the E-Verify Program for all US based applicants.